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In January 1997, Tracy L. Smith helped form an alliance initiating a US office operation of IRISC Technical Services (USA), an independent insurance adjusting company. On March 16, 1999, Giles & Smith Insurance Technical Services, dba ITS (Worldwide), a Texas Corporation was formed. After years of servicing the needs of the independent adjusting demands in the insurance industry, ITS (Worldwide) identified the technical needs of the industry. ITS (Worldwide) was dissolved in February 2003 to pursue further specialized needs and on February 18, 2003, Tracy L. Smith formed Specialty Adjusters, Inc., and continued operations through the current date.

With more insurance contracts being underwritten with quota-share participation on the larger risks, the need for specialized independent adjusting services has grown. We believe that if one looks at the over-all independent adjusting world, Specialty Adjusters, Inc. is one of the few companies that can handle complicated losses in a professional manner that will minimize the costs for Underwriters, Brokers, and Assureds alike.

Specialty Adjusters, Inc. shall provide a prompt professional investigation, assessment and measurement of losses reported to the Underwriters while managing the expectations of all involved parties of the insurance contract.

Specialty Adjusters, Inc. specializes in tailored adjusting services for All Risk, Boiler & Machinery, General Liability, and Builders Risk insurance contracts with strong emphasis on:

  • - Knowledge Of The Market
  • - Knowledge Of The Equipment Used In Production
  • - Repair Facilities With The Proper Capabilities
  • - The Latest Repair Techniques
  • - How The Policy Of Insurance Can Help To Financially Restore The Facility

Whether it is chemical, oil and gas, general heavy manufacturing, power generation, uranium production, rocket boosters or airline jet manufacturing – Specialty Adjusters, Inc. has the knowledge and background to handle specialized losses so an Insured can get back to its primary business – production and making a return for its investors.

The professional staff at Specialty Adjusters, Inc. is acknowledged in the insurance industry for a wide range of experience and expertise within the markets that we serve.

In addition to the adjustment of large industrial and heavy manufacturing losses we can also provide our property adjusting services for the changing needs of the market concerning light and medium industrial facilities, retail and commercial risks, heavy equipment inspection and appraisal, and the inspection and evaluation of physical building damage.

Not every Property Adjuster can understand the mechanical workings of equipment used in today’s manufacturing processes. Our principal Adjusters come from backgrounds with Hartford Steam Boiler. These types of background give us an understanding of equipment exposures including Business Interruption and other Indirect Coverage. The knowledge of this equipment allows us to provide assistance in obtaining replacement equipment/parts or variation of metallurgical materials used in repairs to restore production or operations in the most effective and quickest way possible.

Specialty Adjusters, Inc. has come to know and understand the latest technology for operational equipment including the newest repair techniques. Likewise, it is familiar with the policy language involved with these types of losses. Our Adjusters have backgrounds in boilers, pressure vessels, steam turbines and gas turbines, along with various types of rotating and reciprocating machinery. This allows us to provide technical knowledge to Underwriters with an understanding of a loss situation and how to mitigate the exposures to Underwriters by managing restoration of the equipment when possible.

Specialty Adjusters, Inc. has kept up with the growing power needs of the changing economy. This requires new construction or additions to existing facilities to meet the future demands for additional power or the economic restructuring of the competitive sales of power. Our knowledge of the installed equipment and a realistic understanding of the equipments output; is needed to evaluate any loss potential, especially with a new power construction project.

Our Adjusters have and are currently handling losses on large refining, petrochemical, and oil & gas locations throughout the United States and South America. Some of the larger losses were in excess of $100,000,000. Our Adjusters have the knowledge and experience in the process and equipment utilized in this business to properly control and guide retained experts involved with the claim evaluation. Further, our knowledge of financial market conditions and the respective loss situations impact to these resultant conditions allows us to properly evaluate business interruption and extra expense claims associated with a loss.

The Experience Timeline

The Start (1980)

Hartford Steam Boiler, Inc.

Hired as an Insurance Claims Adjuster with HSB.

US operation created (1997)

IRISC Technical Service USA

Independent insurance adjusting company initiating a US office operation

An alliance was formed (1999)

ITS (Worldwide)

Insurance Technical Services (Worldwide) was formed by Giles & Smith.


Business & industry changes (2002)

ITS (Worldwide)

Identified the needs of change in the industry. Company separated and dissolved resources.

A new creation (2003)

Specialty Adjusters, Inc.

New company was formed, covering most aspects after industry changes were in full effect.

Relocation of business (2008)

Specialty Adjusters, Inc.

Company moved outside of Houston, TX to reap the savings of operating outside of the area.

Management Team

Pam Smith

Office Manager

Kim Burch

Office Administrator